Inside Sales Engineer (內勤技術業務 / 海外代理商支援)

職位概述 (Position Summary)
The Inside Sales Engineer serves as the central hub of Aerotech Taiwan sales operations, balancing regional channel support, sales administration, and inbound/outbound lead management. In addition to serving as the primary day-to-day communication window for overseas distributors (e.g., South Korea) and supporting Field Sales Engineers (FSEs) with quotations and CRM management, this role manages high-potential inbound leads, drives revenue from standard/smaller deals, and qualifies larger opportunities for field sales.
內勤技術業務工程師（Inside Sales Engineer）是 Aerotech 台灣分公司業務營運的核心樞紐，負責平衡區域通路支援、業務行政以及進出港潛在客戶的管理。除了擔任海外代理商（例如韓國）的主要日常溝通窗口，並協助外勤業務工程師進行報價與 CRM 管理外，本職位亦負責管理高潛力的潛在詢問、推動標準品與小型交易的營收，並為外勤業務篩選大型潛在商機。

Essential Functions
1. 海外代理商與通路支援 (Overseas Distributor & Channel Support)
1) Serves as the primary day-to-day English communication contact for assigned overseas distributors (particularly South Korea), handling routine inquiries, standard product selection, pricing, lead time updates, and coordinating with US headquarters.

2. 報價作業、產品支援與 CRM 系統管理 (Quotation, Product Support & CRM Administration)
1) Provides sales support, including but not limited to answering specific product related questions, providing initial pricing on standard products, and lead time information for their assigned deals

2) Creates quotations through Aerotech’s dedicated quote module for individually generated deals, as well as deals generated by a Field Sales Engineer, as needed.

3) Follows-up on marketing-generated leads to evaluate sales potential, managing directly or routing to the appropriate Field Sales Engineer based on established criteria.

4) Gathers and documents essential deal information in the CRM to support business case development and ensure proper assignment.

5) Maintains accurate CRM records for regional and account activities.

3. 商機篩選、分流與開發 (Lead Qualification, Routing & Prospecting)
1) Reactivates dormant accounts through a proactive outreach.

2) Effectively understands and responds to customer inquiries and objections.

3) Manages relationships with inactive or low volume emerging accounts.

4) Prospects for potential new customers by researching and identifying potential accounts independently or based on specific targets generated by Aerotech's Business Development team.