Inside Sales Manager

Responsibilities:

• Lead and manage the inside sales/tele-calling team (CREs).
• Handle walk-in customers
• Generate references from customers.
• Drive lead generation and conversion for gold loan/gold purchase business.
• Monitor daily calling activities, follow-ups, and productivity of the team.
• Ensure achievement of branch-wise and overall business targets (in grams/value).
• Provide training, coaching, and regular feedback to improve team performance.
• Handle escalations and ensure high customer satisfaction.
• Maintain and review MIS reports (calls, leads, conversions, revenue).
• Ensure adherence to company policies and calling standards.