Inside Sales Manager

Inside Sales Manager
Drive business performance. Influence strategy. Lead with impact.

General Scope of Job:
The Inside Sales Manager leads a team responsible for delivering exceptional customer service, driving revenue growth through Inside Sales, as well as supporting strategic accounts.

Partnering closely with Regional Sales Managers, Sales Specialists, Account Managers, Operations, Supply Chain, and Manufacturing teams, the Inside Sales Manager ensures customers receive best-in-class support while identifying opportunities to expand product adoption, improve profitability, and strengthen long-term customer relationships. The role serves as a critical link between customers, sales, and operations, focusing on both customer satisfaction and growth.

The Inside Sales manager will coach and develop a high performing inside sales and customer service team to deliver results and drive high customer satisfaction.

Essential Duties and Responsibilities:

Responsible for leading customer service, inside sales and partnering with strategic accounts
Own team sales performance, driving sustainable volume growth aligned with the company’s objectives

Lead, coach, train and develop Customer Service & Inside Sales professionals to ensure timely order fulfillment, customer satisfaction, and achievement of business objectives.
Establish clear performance expectations and accountability while monitoring KPIs

Partner with supply chain, planning, inventory management, production, and operations teams to align customer demand with operational capabilities and resolve order fulfillment challenges.

Identify process improvements that increase responsiveness, efficiency, and customer satisfaction.
Performs all other job duties as assigned.

Competencies:

Demonstrated success leading teams responsible for both customer satisfaction and revenue growth.
Possess strong communication skills, both written and verbal
Ability to support multiple projects and meet deadlines
Proficient in all Microsoft Office programs (Word, PowerPoint, Excel) as well as SAP

Education and/or Experience

Bachelor's degree in Business, Packaging, Marketing, Supply Chain, or related field preferred.
5+ years of leadership experience in customer service, inside sales or account management
Experience within protective packaging, industrial manufacturing, packaging distribution, or related B2B industries strongly preferred.
3 years of SAP experience

Benefits & Rewards
At Pregis, we invest in our employees' success both professionally and personally. In addition to a competitive compensation package, eligible employees may qualify for a sign-on incentive, relocation package, or gain-sharing programs. We also offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. #AMB1
Comprehensive Benefits
Eligible employees have access to:

Medical plan options through Blue Cross Blue Shield
Dental and Vision coverage
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Company-paid Life Insurance
20-25% annual bonus incentive
Short-Term and Long-Term Disability coverage
Employee Assistance Program (EAP)
Tuition Assistance and Continuous Development
401(k) with company match and immediate vesting
Paid Time Off, Holiday Pay, and Excellent Work-Life Balance
Hybrid work model and workplace flexibility