Inside Sales Manager - Value-Added Processing

Inside Sales Manager – Value-Added Processing

Reporting: Director of Sales & Marketing
Location: Houston, TX
Job Type: Full-Time
Level: Manager / Individual Contributor Leader

Job Summary
Our organization sells steel products and services to steel fabricators, steel service centers, and original equipment manufacturers nationwide. We have very sophisticated steel processing capabilities, including CNC coping, plate cutting and beveling, plate rolling, plate forming, and welding.

The Inside Sales Manager is accountable for the performance, growth, development, and execution of the Value Added Processing inside sales organization. The Value Added Processing business includes carbon and stainless-steel structural steel and plate products and value-added services such as coping, CTL, burning, machining, forming, rolling, and related processing.

This role owns revenue growth, margin performance, quoting discipline, and team development for inside sales functions. The Inside Sales Manager ensures that customer commitments, pricing decisions, and quoted solutions are commercially competitive and operationally executable.

The position serves as the primary integration point between Sales, Supply Chain, Operations, and Product Management for Value Added Processing.

Key Accountabilities
Revenue, Margin & Performance Ownership

Develop and execute commercial plans to grow value added processing revenue, gross margin, customer retention, and market share.
Establish and enforce pricing discipline consistent with company margin objectives.
Balance competitive market pricing with operational capability and risk.
Monitor pipeline health, quote conversion, sales performance trends.

Team Leadership & Development

Lead, coach, and develop Inside Sales, Senior Inside Sales, and Inside Sales Support.
Set clear expectations, priorities, and performance standards for each role.
Develop Senior Inside Sales personnel as commercial leaders and mentors for the broader sales organization.
Build technical and commercial competency across the team.
Serve as escalation point for customer, pricing, or execution issues.

Commercial Execution

Ensure timely response to RFQs and customer inquiries.
Drive quote turnaround performance consistent with company service standards.
Remove bottlenecks that delay customer response or order conversion.

Sales Process & Quoting Discipline

Define and enforce standardized sales and quoting processes.
Ensure appropriate technical review and risk assessment for complex or non-standard work.
Establish clear handoffs between sales, project management, and operations.
Ensure quotes reflect accurate scope, assumptions, tolerances, and lead times.

Customer Strategy & Relationship Oversight

Support key customer relationships and strategic accounts as needed.
Identify growth opportunities aligned with company strategy.
Partner with sales leadership on account strategy and market development.

Cross-Functional Integration

Partner closely with Operations, Project Management, Supply Chain, and Quality.
Ensure alignment between quoted work and actual shop capabilities.
Resolve conflicts between commercial objectives and operational constraints.
Support continuous improvement efforts tied to quoting accuracy and order execution performance.

Market & Supply Chain Alignment

Provide market intelligence regarding customer demand and pricing trends.
Collaborate with Supply Chain on inventory strategy and stocking recommendations.
Identify opportunities to improve inventory turns and reduce aged inventory through commercial action.

Forecasting, Reporting & Continuous Improvement

Maintain accurate forecasts and sales activity reporting.
Track key performance indicators related to margin, win rate, customer retention, order entry accuracy, and on-time delivery.
Identify inefficiencies and improvement opportunities in sales workflows.

Qualifications & Experience
Required

Proven experience leading inside sales, estimating, or technical sales teams in a manufacturing, fabrication, or processing environment.
Strong understanding of beam and plate products and value-added processing.
Experience balancing commercial objectives with manufacturing constraints.
Demonstrated ability to coach and develop sales talent.
Strong analytical, organizational, and decision-making skills.
Experience working with ERP/MRP systems.
Excellent written and verbal communication skills.

Preferred

Background in steel processing, fabrication, or heavy manufacturing.
Experience managing technical quoting or estimating functions.
Exposure to carbon and stainless-steel plate markets.