Inside Sales

Job Summary:

The Inside Sales Representative is responsible for supporting profitable sales growth and maintaining strong customer relationships within the steel service industry. This role requires strong communication, product knowledge, and problem-solving skills to ensure customers receive exceptional service and value. The Inside Sales Representative must be adaptable in a fast-paced environment, capable of responding quickly to customer needs, and committed to delivering consistent value that strengthens long-term customer relationships and supports overall business objectives.

Essential Functions & Job Responsibilities:

· Customer Service—

o Assesses the customer’s business and identifies areas of opportunity to provide value

o Coordinates follow-up with customer to ensure timely and accurate deliveries

o Takes a proactive approach to anticipating and preventing problems - i.e., defines the problem, investigates obstacles, and analyzes alternative solutions

o Coordinates the resolution of customer complaints regarding damaged/incorrect material and delivery/inventory problems

· Product Knowledge—

o Possesses or develops knowledge of carbon and non-ferrous product lines to recommend the best solutions for customer needs.

o Knowledgeable about the company’s processing equipment and its capabilities to accurately answer customer questions, identify opportunities, and recommend value-added solutions to our customers.

o Clearly explains pricing structures, including material costs, processing charges, delivery factors, and market influences.

· Processing Orders—

o Determines processing requirements and lead times to provide accurate delivery to customer

o Coordinates orders with warehouse and appropriate sales departments to ensure timely product delivery to customers

o Accurately enters order data and maintains complete records.

o Maintains reporting systems to update account plans and objectives based on customer profit potential.

o Uses, demonstrates, and sells the company’s customer portal, ensuring customers understand its features, benefits, and value.

· Pricing—

o Establishes pricing guidelines in coordination with Sales Management and related departments

o Clearly communicates pricing details to customers, ensuring transparency and understanding of cost drivers.

· Business Promotion—

o Identifies and develops new sales opportunities.

o Make outbound calls to customers and prospects as part of broader marketing initiatives.

o Promotes and educates customers on the company’s online customer portal to increase adoption and engagement.

· Other Duties—

o Adherence to the Norfolk Iron Code of Ethics in doing business with customers

o Responds to periodic requests for information from management and corporate functions

o Actively participates in weekly Sales meetings and represents Sales in BAM as necessary

o Meets annual training requirements for Inside Sales

o All other duties as assigned

Required Skills & Abilities:

· Strong negotiation skills

· Organize/prioritize daily work activities to provide the best service to customers

· Maintain professionalism and composure in all situations

· Strong follow-up skills

· Concentrate and maintain productivity in high pressure situations

· Intermediate computer knowledge and proficiency

Education and Experience:

· High school diploma or GED

· College preferred but not required

· 3—5 years of experience in Sales or Customer Service required, OR

· 2+ years in sales of flat roll metal products or metal fabrication

· An equivalent combination of education and experience may be substituted

Physical Demands & Work Environment:

· Use hands and fingers to type and conduct computer tasks for up to 8 hours per day.

· Typical office environment with minimal exposure to loud noise.

· Over 2/3 of work time sitting, working on computer, using keyboard, talking on the telephone. Bending, twisting, typing using fine motor skills, using hands and fingers up to 8 hours per day.

· Over 2/3 of work time will also be spent communicating verbally and in writing.