Inside Sales Rep - INR
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The Inside Sales Rep - INR increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, using company resources, policies, and procedures to provide complete, accurate data.
- Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
- Establishes customer contact by receiving inbound or initiating follow up outbound calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Provides customer follow-up as required
- Contributes to departmental objectives by accomplishing required contact and sales results