Inside Sales Rep

Role Overview:

The Inside Sales Rep is responsible for supporting the company’s sales goals through good customer service, maintaining quality relations with existing accounts and providing support to sales team. These duties may vary to include some or all of the following job responsibilities.

Duties/Responsibilities:

• Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers and increase volume of sales on a consistent basis through ongoing determination of customer requirements.
• Answers incoming sales calls or contacts customers via telephone or email as frequently as necessary to meet and surpass sales goals for the company.
• Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing information as requested.
• Maintains updated, organized records on all assigned customers.
• Completes and submits customer activity reports each week on sales and backlog orders.
• Analyzes customer accounts and promptly make corrections and/or modifications to files.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Resolves customer concerns in an expeditious and tactful manner.
• Conducts cold calls on designated house accounts.
• Provides all aspects of administrative support for sales team.
• Performs other related duties as assigned.

Key Performance Indicators:

• Average Order Processing Time
• Lead Generation for Outside Team
• Upsell Rates