Inside Sales Representative

<p><br /></p> <p style="text-align:center;"><span style="font-size:24px;"><strong>JOB DESCRIPTION</strong></span></p> <p style="text-align:center;"><span style="font-size:18px;"><strong>Business Development Team</strong></span></p> <p style="text-align:center;"><br /></p> <p style="text-align:center;"><span style="font-size:24px;"><strong>Inside Sales Representative</strong></span></p> <p style="text-align:center;"><br /></p> <h2>🌟 Here’s the difference you’ll make</h2><p>As an Indoor Sales Executive at 2GO Express, you’ll support sales growth by managing prospecting activities, coordinating client requirements, and assisting Account Managers in developing business opportunities within their assigned territories. You’ll help deliver a seamless customer experience while contributing to revenue generation, account retention, and new business acquisition.</p><h2>What you’ll do</h2><p><strong>Territory & Sales Support</strong></p><ul><li><p>Provide day-to-day coordination and administrative support to Account Managers and Account Executives.</p></li><li><p>Schedule client appointments, coordinate customer follow-ups, and support sales campaigns and lead qualification activities.</p></li><li><p>Collaborate with Pricing, Operations, and Customer Service teams to address pre-sales and post-sales requirements.</p></li><li><p>Assist in preparing sales proposals, quotations, presentations, and other sales-related materials.</p></li></ul><p><strong>Lead Generation & Business Development</strong></p><ul><li><p>Identify and qualify potential customers through market research, outbound calls, referrals, networking, and digital platforms.</p></li><li><p>Develop and maintain a prospect pipeline within the assigned territory.</p></li><li><p>Present 2GO Express services and solutions to prospective clients using a consultative selling approach.</p></li><li><p>Support new account acquisition, customer onboarding, and the development of tailored service proposals.</p></li></ul><p><strong>Account Management & Customer Relations</strong></p><ul><li><p>Maintain relationships with existing clients while identifying opportunities for upselling, cross-selling, and account retention.</p></li><li><p>Monitor customer requirements, shipment activity, service performance, and competitor movements.</p></li><li><p>Coordinate account handovers and support contract renewals, extensions, and renegotiations.</p></li><li><p>Address basic customer inquiries and escalate service concerns for timely resolution.</p></li></ul><p><strong>Credit & Collection Coordination</strong></p><ul><li><p>Monitor account credit standing and payment behavior in coordination with Finance and Accounts Receivable teams.</p></li><li><p>Assist in resolving billing disputes, reconciling accounts, and following up on overdue payments.</p></li><li><p>Provide feedback on customer credit risks and promote compliance with agreed payment terms.</p></li></ul><p><strong>Sales Reporting & Performance Monitoring</strong></p><ul><li><p>Maintain accurate customer records, sales activities, and pipeline updates in CRM platforms.</p></li><li><p>Prepare daily, weekly, and monthly sales reports, forecasts, and market intelligence updates.</p></li><li><p>Track sales performance, account movement, and pipeline conversion to support revenue targets.</p></li><li><p>Meet or exceed established sales activity, business development, and revenue objectives.</p></li></ul><h2>You’ll thrive in this role if you…</h2><ul><li><p>Have a bachelor’s degree in Business Administration, Marketing, Logistics, or a related field.</p></li><li><p>Bring at least two years of experience in B2B sales, telesales, inside sales, or business development, preferably in logistics, freight forwarding, courier, or express delivery services.</p></li><li><p>Have proven experience in lead generation, outbound sales, client engagement, negotiation, and account conversion.</p></li><li><p>Possess strong communication, presentation, relationship management, and consultative selling skills.</p></li><li><p>Are proficient in CRM platforms and Microsoft Office applications, with strong attention to detail in maintaining sales records.</p></li><li><p>Are results-oriented, self-motivated, organized, and capable of managing multiple prospects and follow-ups.</p></li><li><p>Demonstrate customer-centricity, business acumen, strategic prospecting, objection handling, adaptability, and resilience.</p></li><li><p>Can work effectively with Account Managers and cross-functional teams in a fast-paced, target-driven environment.</p></li></ul>