Sales Representative

Help Keep Agriculture Moving

When equipment is down, every minute counts. We're looking for a customer-focused Inside Sales Representative who enjoys solving problems, building relationships, and helping farmers and agricultural businesses keep their equipment running.

This is more than a parts counter position—it's an opportunity to become a trusted advisor to our customers while contributing to the success of a growing team.

Position Summary

The Inside Sales Representative serves as the primary point of contact for customers by phone, online, and in person. This role identifies customer needs, recommends parts and solutions, processes orders, and delivers an exceptional customer experience that drives loyalty and sales growth.

Key Responsibilities

Customer Sales & Service

• Answer incoming calls and assist customers with agricultural equipment parts inquiries.

• Build relationships with new and existing customers by understanding their equipment and operational needs.

• Recommend the right parts, products, and value-added solutions to maximize equipment uptime and customer satisfaction.

• Follow up on quotes and inquiries to close sales and provide exceptional customer service.

• Assist customers with billing questions, warranty concerns, order status, and general product information.

• Maintain a professional, courteous, and customer-focused attitude in every interaction.

Order Management & Operations

• Process orders accurately, including pricing, shipping, payment, and delivery information.

• Monitor open orders, coordinate with internal departments, and resolve issues promptly.

• Handle returns, credits, defective parts, and online order corrections to ensure customer satisfaction.

• Maintain accurate customer accounts and sales records.

• Collaborate with leadership to achieve sales goals and contribute to team success.