Inside Sales Representative
日本語でのご案内が以下にございます。
As an Inside Sales Representative you will engage with customers, primarily over the phone, to promote and sell services that help digitize their practices. Your responsibilities will include identifying target accounts, understanding business needs, and maintaining positive customer experiences. Also, you will identify, qualify, and sell to Customers to digitize their practices through Services. You will work to identify and prioritize target accounts within an assigned geography, drive growth by continually understanding business needs and maintaining a positive customer experience. In this role, you will be instrumental in communicating with customers and field sales teams remotely from the sales teams japan teams,
As an Inside Sales Representative you will engage with customers, primarily over the phone, to promote and sell services that help digitize their practices. Your responsibilities will include identifying target accounts, understanding business needs, and maintaining positive customer experiences. Also, you will identify, qualify, and sell to Customers to digitize their practices through Services. You will work to identify and prioritize target accounts within an assigned geography, drive growth by continually understanding business needs and maintaining a positive customer experience. In this role, you will be instrumental in communicating with customers and field sales teams remotely from the sales teams japan teams,
Business Acumen and Communication
- Identify, research, and analyze accounts; build rapport and understand Customer goals.
- Develop sales opportunities for Services within new and existing accounts via outbound calling and email communications.
- Drive land, expand, and renew campaigns with target Customers.
- Capture detailed information about Customers through interaction for future analysis.
Customer Experience Focus
- Resolve customer inquiries promptly and effectively in fast-paced, team environment.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account needs to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to go digital.
- Conduct virtual product overviews and demonstrations to help customer understand value proposition, capabilities, and buying opportunities.
Collaboration
- Build and maintain strong relationships with field sales teams, ensure effective selling via detailed discussions on targeted accounts and smooth transitions of sales opportunities.
- Partner with internal teams to execute sales and maximize Customer experience.
- Develop and manage relationships with Field Sales representatives to drive.
OTHER RESPONSIBILITIES
- Effective attainment of assigned quota, business objectives, and assigned deadlines.
- Ensure account activity, Customer data is accurate and updated throughout sales process.
- Participate in proactive team efforts to achieve departmental and company goals.
- Perform other duties as assigned.
QUALIFICATIONS
- Business Acumen and Excellent oral and written communication skills.
- Use appropriate Japanese language when communicating with customers.
- Customer call skills: set the context at the beginning of each call, skillfully extract information from customers by asking relevant questions, explain market trends effectively.
- Process Improvement and International Insights
- Clinical Knowledge is preferrable, be comfortable discussing clinical aspects related to the services offered.
- Ability and comfort having business discussion (ROI, margins, marketing)
- Learning agility; must be willing and able to learn new technologies and business models.
- Strong problem solving and multi-tasking skills.
- Must be comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience
- 2+ years of Inside Sales experience, or other relevant experience required.
- Proficiency with Salesforce, Excel, Microsoft suite of products and data management
- Propose process improvements based on your observations.
- Actively consider opportunities to leverage international case studies.
- Engaging Conversations and Adaptability
- Conduct conversations that capture customer interest.
- Adjust your approach based on customer responses and needs.
概要
インサイドセールスとして、主に電話を通じて歯科医院とコミュニケーションを取り、顧客の業務のデジタル化を支援するサービスの提案・販売を行います。ターゲットアカウントにフォーカスし、顧客のビジネス課題や目標を理解しながら、継続的な成長機会を創出します。また、見込み顧客の発掘・評価から受注までを推進し、フィールドセールスと連携のうえ、顧客体験の向上を推進します。
職務内容
ビジネスナレッジ・コミュニケーション
インサイドセールスとして、主に電話を通じて歯科医院とコミュニケーションを取り、顧客の業務のデジタル化を支援するサービスの提案・販売を行います。ターゲットアカウントにフォーカスし、顧客のビジネス課題や目標を理解しながら、継続的な成長機会を創出します。また、見込み顧客の発掘・評価から受注までを推進し、フィールドセールスと連携のうえ、顧客体験の向上を推進します。
職務内容
ビジネスナレッジ・コミュニケーション
- アカウントの調査・分析を行い、顧客との信頼関係を構築する。
- 電話やメールによるアウトバウンド活動を通じて新規・既存顧客の案件を創出する。
- 獲得（Land）、拡大（Expand）、更新（Renew）施策を推進する。
- 顧客情報を収集し、今後の営業活動に活用する。
顧客対応
- 顧客からの問い合わせに迅速かつ効果的に対応する。
- スタッフ、アシスタント、ドクターを含む関係者との良好な関係を維持する。
- 顧客ニーズを把握し、トレーニングや技術支援を提案する。
- オンラインで製品説明やデモを実施する。
社内連携
- フィールドセールスと密接に連携し、案件共有や円滑な引継ぎを行う。
- 関連部門と協力して顧客体験と売上の最大化を図る。
その他業務
- 売上目標および事業目標標の達成、ならびに各種期限の遵守を推進する
- 営業活動におけるアカウント情報および顧客データの正確性・最新性を維持する
- 部門および会社の目標達成に向けてチームと協力し、積極的に貢献する
- その他、割り当てられた関連業務を遂行する
応募資格
- 高いビジネス理解力とコミュニケーション能力。
- 顧客対応にふさわしい日本語力。
- 電話営業スキル（ヒアリング、状況整理、製品説明）。
- 業務改善に前向きで、海外事例の活用に関心があること。
- 臨床知識があれば尚可。
- ROI、利益率、マーケティングなどのビジネス会話ができること。
- 新技術や新しいビジネスモデルを学ぶ意欲。
- 問題解決力とマルチタスク能力。
- インサイドセールスまたは関連職種で2年以上の経験。
- Salesforce、Excel、Teams, Microsoft製品群の活用経験。
- 日々の業務を通じて得た気づきをもとに、業務プロセス改善案を提案する
- 海外の事例やベストプラクティスを活用できる機会を積極的に検討する
- 顧客との効果的な対話力と適応力を発揮する
- 顧客の興味・関心を引き出す対話を実施する
- 顧客の反応やニーズに応じてアプローチ方法を柔軟に調整する