Inside Sales Representative

The Inside Sales Representative is responsible for direct sales and customer service support to Automation-X’s customers in their region. In addition, this position is responsible for account development via customer interaction through cold calls, phone, email, social media, and customer-facing visits. Working with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved.

Essential Job Duties and Responsibilities

• Entry of Quotes, Opportunities, and Customer Meetings in the CRM. Follow up required to generate more revenue and growth
• Entry of Sales Orders, ensuring the customer is always updated with the status of the order
• Daily reporting to maintain and enhance customer satisfaction of Automation-X
• Deliver and exceed sales targets by retaining and growing existing customers, discovering key contacts in different departments within a customer’s organization, and development of new sales opportunities.
• Maintain detailed knowledge of Automation-X’s products, applications, and solutions to provide customer support; comparisons to competitor’s products and analogous nomenclature in conjunction with marketing, Product Champions, and vendors
• External & Internal Customer correspondence and relationship building
• Collaboration with other sales, marketing and support teams
• KPIs to include transactional efficiency, quote close rate, 24h response times, strategic contributions, client touchpoints and proactive engagement initiation
• Establish and maintain pricing records ensuring ROI and GP delivery is in line with targets, Maintain win/loss records for trend identification and adjustment
• Regular training and knowledge application
• Expense Reporting and other duties as assigned