freehire launches on Product Hunt on 26 August.

Follow →

Cellofoam North America Inc.

Discussion

Inside Sales Representative

Open 33d

Position Summary:

The Inside Sales Representative sources new sales opportunities by converting pre-qualified leads and generates new business with existing customers by using upselling tactics that ensure a great customer experience

Essential Position Requirements (include but are not limited to):

  • SAFETY FIRST – Every employee of Cellofoam North America Inc. must demonstrate a strong commitment to following all safety standards, procedures, and practices to ensure a safe working environment for themselves and others.
  • Inside sales reps will work alongside a team of other inside sales colleagues in a shared office environment.
  • Communicate with customers making outbound calls to potential and existing customers and following up on leads.
  • Understanding customers’ needs and identifying sales opportunities.
  • Answering potential customers’ questions and sending additional information per email.
  • Understand and demonstrate the product or service to the customer.
  • Keep up with products, service information and updates.
  • Develop meaningful relationships with customers to encourage trust and loyalty.
  • Stay informed about competing products and services.
  • Create and maintain a database of current and potential customers.
  • Researching and qualifying new leads.
  • Follow up on cold and warm leads to further the sales process.
  • Set and meet sales goals and objectives set by leadership.
  • Improve sales skills to increase sales success rates.
  • Up selling of our product and services.
  • Excellent communication skills both verbal and written.
  • Must be able to manage multiple priorities in an organized manner while still maintaining professional and respectful working relationships with customers and colleagues.
  • Provide customer sales support, directly and at times with Sales Representatives.
  • Write and maintain accurate, up-to-date files for all customer related activities.
  • May assist sales representative and coordinate efforts in support of those customers requiring assistance.
  • May schedule and track first article through final approval on all new orders and EC’s.
  • Support and assist in the consolidation of information related to major bid packages.
  • Manage customer survey requests as required.
  • Work in conjunction with other departments to resolve customer issues.
  • Obtain quotes and pricing on certain jobs and required tooling.
  • May establish and provide pricing information in support other outside sales reps.
  • Prepare correspondence, presentations, and required monthly reports.
  • May manage and coordinate customer calls and walk – ins that have not been assigned to outside sales rep.
  • Manage a group of specific accounts via telephone.
  • Assist Marketing Team with development of company literature, website design and website maintenance.
  • Maintain a positive work atmosphere with a culture of respect for others.
  • Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
  • Manages incoming project requests for assigned customers.
  • Submits clear and comprehensive Project Request Sheets to obtain company formal quotes that accurately reflect the customer requests.
  • Communicate and explain formal quotes to customers to ensure they have a full understanding of the formal quote agreement and what it entails.
  • Effectively deliver price adjustments to customers.
  • Learn, understand, and follow the Sandler selling process successfully manage sales projects and properly qualify all aspects of the sale and customer needs
  • Perform other incidental and related duties as requires and assigned.
  • Work in conjunction with other departments to resolve issues.
  • Maintain a positive work atmosphere with a culture of respect for others.
  • Uses appropriate judgment in upward communication regarding plant or employee concerns.
  • Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
  • Adhere to Cellofoam North America Inc. company focus areas: Safety, Financial, Customer, and People.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Show