Inside Sales Representative | Existing Customer Accounts

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.

As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture.

We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Job Summary:

At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.

This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.

If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.

Why You’ll Love Working Here:

• Performance-Based Earnings: Competitive base pay + uncapped monthly commission as well as same day pay opportunities through PayActiv
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do:

• Conduct outbound calls using a provided lead list to engage current customers
• Identify coverage gaps and present additional products through cross-selling and upselling strategies
• Clearly communicate product details, including terms and conditions, to ensure customer understanding
• Execute call strategies with a focus on active listening and customer-centric selling
• Maximize conversion opportunities by aligning solutions with customer needs
• Maintain professionalism through strong communication and clear enunciation
• Embrace coaching and feedback to continuously improve performance
• Consistently meet and exceed program KPIs and performance expectations
• Demonstrate reliability through strong attendance and accountability
• Support additional tasks and initiatives as needed