Inside Sales Representative
We are hiring Inside Sales Representatives to join our 7/27 training class. This position requires availability to work at least one weekend day each week.
The Inside Sales Representative is responsible for engaging with potential customers, handling inbound and outbound calls, and scheduling appointments for our sales team. Success in this role requires strong communication skills, the ability to overcome objections, and having a results driven mindset. As the first point of contact for most customers, the Inside Sales Representative plays a crucial role in shaping customer experience and driving business growth.
Key Responsibilities
- Make outbound calls to warm leads (no cold calling!) and answer inbound calls from existing customers and interested homeowners
- Clearly explain the value, benefits, and process of Expo Home Improvement services.
- Qualify the potential project, answer questions and schedule a free in-home estimate.
- Follow up with interested leads who haven’t scheduled yet to maximize appointments set.
- Actively listen and then execute the proven sales and consultative techniques to overcome objections and secure appointments.
- Maintain high energy, focus, and professionalism throughout each call.
- Follow sales scripts, call flows, and best practices to ensure consistent performance.
- Create a positive, trust-based experience that reflects Expo’s brand and values.
- Meet or exceed daily and weekly appointment-setting goals.
About Expo Home Improvement
Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.