Inside Sales Representative
Fibox is seeking a driven and results-oriented Inside Sales Representative to support our growing sales operations. This role is ideal for someone who thrives in a fast-paced environment, is self-motivated, and passionate about delivering a high level of service to our commercial customers. The Inside Sales Representative will play a key role in managing the order and quote process while supporting sales growth through upselling and customer service. The ideal candidate will possess an understanding of electrical and industrial products as well as experience interpreting technical drawings to provide quotes.
Key Responsibilities:
- Handle incoming calls, emails, and inquiries, providing first-level customer support, product information, and order status updates.
- Accurately enter purchase orders into the ERP system, proofing for errors, and sending timely order confirmations to customers.
- Review and interpret AutoCAD drawings to provide technical quotes and product recommendations to commercial clients.
- Identify upselling opportunities and recommend complementary products or solutions to maximize order value and customer satisfaction.
- Provide pricing, availability, and lead time information to customers and Sales Representatives.
- Communicate order changes, backorders, shipping delays, or shortages to customers and internal stakeholders.
- Maintain accurate and up-to-date customer records within the client database.
- Support the preparation of quotations, order tracking, backlog processing, invoicing, and returns as needed.
- Assist in resolving customer issues, discrepancies, and credit concerns promptly and professionally.
- Collaborate with the Director of Sales, Customer Service Manager, and regional sales teams to drive revenue growth and enhance the customer experience.
- Participate in the preparation of sales reports and support special projects as assigned.