Inside Sales Representative

Federal Resources Corporation (FRC) operates at the forefront of Cybersecurity & Privacy, Intelligence, and Strategic Consulting headquartered in Erie, Pennsylvania. As a mission focused aggregator, FRC designs strategies that ensure data privacy and protection, extended network protection, “zero trust” identity management and threat detection. Not only are we ranked on the annual Inc.5000 Fastest Growing Companies in America, we became officially certified by Great Place to Work, the global authority on workplace culture. Come be a part of a growing and thriving culture here at FRC!

Job Summary

The Inside Sales Representative (ISR) is an internal, entry-mid level role responsible for the growth and development of new business in a defined Federal Territory. While in the role, the ISR will provide the highest level of service and customer satisfaction while maintaining efficiencies in FRC operational processes and procedures. This includes day to day fulfillment of customer calls, quoting activity, order processing and resolving customer service issues. This role requires the desire and ability to learn and understand vendor’s products, how they integrate into various customer enterprise environments and how to articulate that to the customer.

Primary Responsibilities

• Drive new customer relationships through phone calls

• Work with vendors to obtain pricing and create quotes for customers

• Participate in call and marketing campaigns to generate new business

• Build and develop a pipeline in CRM tool

• Resolve customer satisfaction issues

• Handle any incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service

• Maintain customer information in CRM

• Learn vendor technologies and develop sales around vendor products

• Perform other incidental and related duties as required and assigned