Inside Sales Representative

Primary Function
The Inside Sales Representative (ISR) secures and maintains customer relationships within an assigned territory for Gregory Poole Equipment Company, the authorized Blue Bird Dealer for South and North Carolina. The role is responsible for enhancing the company’s customer experience and driving revenue growth for sales, aftermarket and/or rental opportunities. .
In addition to the standard job requirements, the candidate will be responsible for working with the Bus Business Sales Manager to complete and submit responses to South and North Carolina statewide term contract requests, as well as commercial and paratransit bid opportunities. The candidate will be responsible for ensuring that all bid specification requirements align with the bid requirements and will be the Subject Matter Expert (SME) on all contract specifications and OEM feature options. Moreover, the ISR will assist in ordering units, managing inventory levels, and qualifying leads to generate actual sales opportunities for the Territory Account Managers.
Essential Duties
Develop and Grow Customer Accounts

Manage an assigned customer base and/or territory to promote products and services while developing and maintaining strong, long-term customer relationships.
Identify consistent revenue growth opportunities within existing accounts
Meet assigned revenue goals and overall performance expectations.
Maintain accurate and updated customer information in CRM systems

Drive Sales of Equipment, Parts, and Services

Sell and/or quote new and used equipment lines as assigned
Maintain customer interest in dealer parts, products, and services between equipment purchases
Utilize phone-based sales techniques and other communication technologies to engage customers and drive sales activities
Facilitate financing solutions and match equipment, attachments, and service agreements to meet customer needs
Develop a thorough understanding of purchasing practices for all appropriate purchasing platforms
Actively engage with institutions and service organizations as appropriate to promote and sell products

Generate and Qualify Sales Opportunities

Identify and qualify leads for Equipment Sales and/or Product Support Sales, Rental Sales, and Digital Onboarding teams as appropriate
Develop expertise in product knowledge and service offerings and/or machine performance, PSEs, attachments, and financing
Collaborate with internal teams to ensure coordinated follow-up and opportunity management

Deliver an Exceptional Retail Customer Experience

Provide a seamless, personalized in-store experience for each customer
Increase transaction speed and ease for walk-in customers
Support the company’s retail strategy through consistent customer engagement and cross-department collaboration
Utilize and develop HY Telematics to enhance the customer experience while improving service efficiencies (LIFT only)
Create, as appropriate, tailored online presentations for customers using TEAMS or other virtual communication platforms

Minimum Requirements
Education
A four-year degree in business, sales, marketing, or related field; or a two-year degree in a related field.
Work Experience

1-3+ years of sales experience (customer facing).

Physical

Must be able to sit for long periods of time using a laptop/PC.
Occasional in-region travel to visit dealer branches and customer worksites within territory is required.

Other

Previous experience with or an interest in technical or mechanical equipment products is a plus.
Demonstrated understanding of sales and relationship-building.
Must be a skilled communicator across written and verbal channels.
Excellent interpersonal relationship-building and problem-solving skills
Demonstrated experience maintaining customer loyalty.
Proficient in Microsoft Office (Excel, Word, PowerPoint) with previous exposure to customer relationship management systems (CRM) and automated email systems.