Inside Sales Representative

Inside Sales Representative/ Customer Service

Crystal Lake, IL

Calco Companies Inc. is currently seeking a proactive, customer focused, full-time Inside Sales Representative/ Customer Service to provide excellent customer experience from initial inquiry through order fulfillment.

This entry-level role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong communication, organizational, and problem-solving skills.

What can we offer YOU?

• Competitive pay based on experience
• Health, Dental and Vision Insurance
• 401(k)
• Life Insurance
• Paid Time Off and Holidays
• Flexible 32-40 hours per week

Qualifications:

• High School Diploma or equivalent required; associate or bachelor’s degree in communications, marketing or related field preferred
• 2-3 years of experience in customer service, inside sales, or administrative support preferably in manufacturing or other B2B environments
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Familiarity with Microsoft and Google Workspace platforms, order management systems, and/or QuickBooks Online
• Ability to multitask and prioritize in a deadline-driven environment
• Sales support experience or strong interest in developing sales skills
• Strong problem-solving skills and the ability to work independently
• Must enjoy working with people in a cross-functional team environment

Responsibilities:

• Serve as the primary point of contact for customer inquiries by phone, email, and online channels
• Support general office operations and administrative tasks as needed
• Perform inside sales activities, including responding to quote requests, following up on orders, and providing basic account support
• Enter, review, and process customer orders and delivery information accurately
• Provide product information, pricing guidance, and order status updates
• Coordinate with sales, production, and shipping teams to ensure smooth order execution and fulfillment
• Resolve customer questions and service issues professionally
• Maintain accurate customer records, pricing details, and order documentation
• Identify opportunities for continuous improvement when appropriate

If you are eager to learn, grow, and contribute to a collaborative team, we would love to hear from you!

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off
• Flexible schedule