Inside Sales Representative

Heidtman Steel Products, Inc. is seeking a motivated and detail-oriented Inside Sales Representative (ISR) to join our team in Erie, MI. The ISR will play a crucial role in assisting customers, processing orders, and ensuring a high level of service and satisfaction.

Key Responsibilities:

• Enter customer orders based on schedules and forecasts
• Provide accurate and timely quotes to customers
• Maintain extensive internal and external customer contact
• Release finished goods in accordance with customer needs
• Address and resolve customer complaints and inquiries
• Manage charge backs and related issues
• Collaborate effectively as a team player while also being able to work independently
• Focus on developing and building strong customer relationships
• Cross-train to provide coverage for team members during absences
• Perform other duties as assigned