Inside Sales Representative

Job Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Job Location

This position will be at our location in Lebanon, TN.

Job Responsibilities

• Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations

• Provide information about products and generate price quotations and generate sales orders in a timely manner

• Refer to product catalogs and specification guides to determine related product uses and applications

• Provide support to outside sales force

• Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel

• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer

• Help customers with design ideas/problems; provide customer feedback to management

• Retrieve information for Credit Department when needed

• Follow all safety regulations

• Other duties may be assigned as needed

Job Requirements

• High school diploma or equivalent / Bachelor's Degree preferred

• Must have some previous sales experience, preferably in the construction industry

• Experience with Microsoft Office

• Ability to work in a team based environment

• Ability to do basic math

• Good organizational and problem solving skills

• Experience with multi-line phone system

• Attention to detail

• Ability to multi-task in a fast paced environment

• Other duties assigned as needed