INSIDE SALES REPRESENTATIVE

Summary:

The Inside Sales Representative position focuses on the support of internal and external customers consisting of technical assistance, quotations, order management, and resolution and facilitation of customer complaints and returns. In addition, individuals performing this role are expected to support Outside Sales by cultivating customer relationships and taking playing a supporting role in the sales process.

Essential Duties and Responsibilities: (other duties may be assigned)

1. Quotation of products
   • • Provide quotations for standard and semi-custom products
     • Interpret customer requirements and specifications
     • Assist customers with selection of standard and semi-custom products
     • Utilize various methods to acquire product data sheets
     • Perform basic sizing calculations and simulations
     • Generate product costing and pricing calculations
     • Apply appropriate pricing for market competitiveness and profitability
     • Review and assure terms and conditions are mutually beneficial
     • Provide delivery times and offer alternative options for long delivery items when applicable.
2. Maintain internal/external customer relationships
   • • Provide support to the Outside Sales team
     • Provide support to customers in Lechler Inc’s designated territory
     • Provide phone and email support for commercial and (light) technical inquiries
     • Enter and categorize prospects and new customer accounts in CRM/ERP
     • Maintain existing business opportunities in CRM
     • Participate in trade shows
3. Process external customer purchase orders
   • • Perform and/or facilitate contract review for incoming customer orders
     • Enter orders into ERP system
     • Release blanket orders per customer request/requirement
     • Provide order confirmations
     • File sales orders and associated documents digitally
     • Synchronize won opportunities in CRM and ERP systems

1. Facilitate the order process
   • • Process change orders and cancellations
     • Issue credit and debit notes
     • Provide material certifications
     • Monitor reports and follow-up internally on orders not scheduled or shipped
     • Proactively provide internal/external customers with shipping date changes
     • Coordinate with Purchasing and Manufacturing for expedited shipments
     • Provide tracking numbers, order status, and invoices to customers
     • Initiate/Facilitate customer complaints and returns
     • Facilitate and/or assist in the resolution of technical product/process issues

1. Administrative Projects
   • • Develop and present training content
     • Assist in the development of special pricing documents

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.