Inside Sales Representative

Key Responsibilities:

• Provide exceptional customer service by responding to inquiries via phone, email, and in-person.

• Process customer orders for tires, wheels, and services accurately and efficiently.

• Develop and maintain strong relationships with new and existing customers.

• Recommend appropriate products and services based on customer needs and vehicle requirements.

• Generate quotes, follow up on leads, and close sales to meet or exceed monthly goals.

• Coordinate with service and warehouse teams to ensure timely order fulfillment and delivery.

• Handle customer issues and concerns professionally and resolve them in a timely manner.

• Maintain up-to-date knowledge of inventory, promotions, and product specifications.

• Assist with merchandising, showroom organization, and product displays.

• Utilize company CRM and sales systems to document customer interactions and sales activities.

• Participate in ongoing training and development programs.

• Uphold all company policies, procedures, and safety standards.

Skills, Education & Requirements:

• High school diploma or GED required; associate or bachelor’s degree preferred.

• Prior experience in inside sales, retail, or customer service preferred.

• Automotive or tire industry knowledge is a plus, but not required.

• Strong communication and interpersonal skills.

• Ability to multitask in a fast-paced, team-oriented environment.

• Proficiency in basic computer applications (e.g., MS Office, POS systems, CRM).

• Detail-oriented with strong organizational and problem-solving skills.

Benefits:

• 401(k) with company matching

• Health, dental, vision, and life insurance

• Paid training and development opportunities

• Employee discounts on products and services

• Opportunities for career growth and advancement

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North American Commercial Tire Dealer since 2012

• Work in a stable, growing company that values excellence, service, and career development.