Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for providing customer-focused technical expertise and product selection directly to customers and in support of outside sales representatives within the Instrumentation and Automation unit. This role ensures exceptional customer care by responding to inquiries, processing orders, and offering technical recommendations while maintaining a high level of professionalism and service quality.

Essential Duties and Responsibilities

Customer Service & Sales Support

• Receive and process orders via telephone, email, and fax.
• Provide order status updates and pricing information to customers.
• Offer technical specifications and recommendations to ensure customer satisfaction.
• Develop and maintain professional relationships with vendors to meet customer needs.
• Provide counter/will-call sales support for walk-in customers where applicable (location specific)
• Handle light shipping and receiving as needed where applicable (location specific)

Problem Resolution & Communication

• Act as a liaison in problem-solving, research, and resolution.
• Identify customer concerns and provide effective solutions.
• Follow problem escalation procedures when necessary.

Transactional & Administrative Tasks

• Enter and manage customer orders, quotes, returns, and credits.
• Research item availability and coordinate replenishment part orders.
• Maintain accurate records of customer interactions and transactions.

Shipping & Receiving

This position will provide back up support, as needed, for the Material Coordinator