Inside Sales Representative

As the Inside Sales Representative at Ria Money Transfer, you will work directly with an assigned portfolio of agents to revert negative transaction variances, resolve agent issues, and increase transaction volume. You will build and manage a sales pipeline, negotiate directly with agents to address performance declines, and provide the follow-up and support needed to keep agents active and engaged.

Job Requirements

• Bilingual: English fluently

Responsibilities

• Conduct proactive outbound calls to existing Ria agents to generate sales opportunities and increase transaction volume.
• Manage and develop an assigned sales pipeline, ensuring opportunities are consistently followed up and moved toward conversion.
• Identify inactive, low-performing, and high-potential agents and develop strategies to increase their transaction activity.
• Promote Ria products, services, programs, and sales initiatives to agents.
• Build strong relationships with agents through regular communication and effective sales follow-up.
• Document all sales activity, interactions, opportunities, and follow-up actions in HubSpot CRM.
• Monitor agent performance and identify opportunities for growth, retention, and reactivation.
• Collaborate with Field Sales, Agent Development, TeleSales, Agent Support, Revenue Management, Marketing, and other cross-functional teams to maximize sales opportunities and improve agent performance.
• Meet established productivity, pipeline, call activity, conversion, and transaction-volume goals.
• Provide timely follow-up on agent requests and escalate issues requiring support from other departments.
• Participate in sales campaigns, contests, promotions, and strategic initiatives designed to increase transaction volume.
• Analyze sales activity and results to identify opportunities for improvement.
• Maintain a high level of professionalism and customer service in all agent interactions.

Qualifications

• Bachelor's degree preferred, or equivalent professional experience.
• 1-3 years of experience in Sales, Customer Service, roles.
• Strong negotiation and problem-solving skills, with the ability to resolve agent concerns effectively.
• Proven ability to manage a sales pipeline and meet activity and conversion targets.
• Excellent communication and relationship-building skills.
• Assertive, results-driven, and resilient under pressure.
• Proficiency with Microsoft Excel and CRM systems.
• Ability to multitask and prioritize a high-volume outbound call and pipeline workload.