Inside Sales Representative-Singapore

Salary: $3,500 – $5,000 per month

About Us

ICT Distribution is established solely to strengthen the distribution network in the APAC region, with a particular focus on South Asian and Southeast Asian countries and its Headquarters in Sydney, Australia. We work on core Enterprise Solutions and retail products, including a wide range of IT hardware, software, servers, storage solutions, networking products, virtualization technologies, and other peripherals.

About the Role

The Inside Sales Representative – Singapore Market is responsible for providing essential support to the sales team and ensuring the smooth execution of sales activities for the Singapore region. This role involves managing administrative tasks, maintaining accurate sales data, coordinating sales processes, and supporting the team in achieving sales targets.

The Inside Sales Representative will work closely with sales representatives, managers, vendors, and cross-functional teams to optimize the sales workflow and enhance customer satisfaction.

Key Responsibilities

• Prepare proposals, quotations, contracts, and sales presentations for the sales team.

• Organize and schedule sales meetings, calls, and events.

• Handle incoming sales inquiries and provide initial product or service information to potential customers.

• Assist in the onboarding and training of new sales team members, particularly on sales tools and systems.

• Maintain and update the CRM system with accurate customer data, opportunities, and activity logs.

• Track sales metrics and KPIs and prepare regular sales reports for management review.

• Coordinate order processing and ensure all orders are entered accurately and in a timely manner.

• Act as a point of contact for customer inquiries related to orders, products, and basic support.

• Coordinate with relevant internal teams and vendors to resolve customer issues promptly and professionally.

• Support the development, refinement, and implementation of sales processes, workflows, and SOPs.

• Support sales activities involving server, storage, virtualization, networking, and other enterprise IT solutions.

• Coordinate with vendors and distributors on product availability, pricing, quotations, and order requirements.

About You

• Bachelor's degree in Business, Marketing, IT, or a related field preferred.

• Minimum 2 years of experience in sales coordination, inside sales, sales operations, or sales support, preferably within an IT/technology distribution environment.

• Experience in server, storage, virtualization, and enterprise IT distribution is highly preferred.

• Familiarity with enterprise technology products and vendors such as VMware, HPE, Aruba, and similar server, storage, networking, and virtualization solutions.

• Experience working with regional or international markets; exposure to the Singapore or Southeast Asian market is an advantage.

• Proficiency in CRM software such as Salesforce, Zoho, or HubSpot and Microsoft Office Suite.

• Strong organizational skills and attention to detail, particularly in managing sales data, quotations, reports, and documentation.

• Excellent written and verbal communication skills with the ability to interact professionally with customers, vendors, and internal teams.

• Ability to multitask, prioritize, and work independently in a fast-paced remote environment aligned with Singapore business hours.

• Strong analytical and problem-solving skills with the ability to identify sales opportunities and process improvements.

• Customer-oriented attitude with the ability to build and maintain positive relationships with clients and stakeholders.