Inside Sales Representative

Job Title: Inside Sales Representative
Location: Phoenix, AZ
Job Type: Full-Time | Salary | Exempt

About Us:

Southwest JCB a division of Southwest Material Handling, Inc. is a leading provider of construction equipment, dedicated to delivering high-quality products and exceptional customer service. We are seeking a motivated and results-driven Inside Sales Representative to join our team and contribute to our continued success.

Job Summary:

The Inside Sales Representative is responsible for maintaining and growing customer relationships, responding to inquiries, and processing orders for construction equipment and related products. This role plays a key part in driving inside sales, supporting the outside sales team, and improving overall sales efficiency. A proactive sales approach, strong customer focus, and ability to collaborate across departments are essential.

Key Responsibilities:

Note: The responsibilities listed below are a general guideline and not an exhaustive list. Duties may change based on business needs and at management’s discretion.

Customer & Lead Management

• Build and maintain strong relationships with existing customers, providing outstanding service and support to meet their equipment needs.
• Qualify all incoming JCB leads from JCB platforms, company website, and online store. Log results in the CRM and forward follow-up needs to the VP of Sales, Branch Manager, and relevant Territory Sales Managers.
• Respond to customer inquiries via phone, email, and in-person; process orders accurately to ensure timely delivery and satisfaction.
• Maintain accurate records of sales activities, customer interactions, and transactions using the company’s CRM system.

Sales Support & Coordination

• Assist with JCB quotes for all SWMH Sales Representatives.
• Collaborate closely with outside sales, service, and internal departments to ensure seamless customer experiences and resolve issues efficiently.
• Manage and update the JCB online store pages, including inventory and sales pricing in coordination with the VP of Sales.
• Upload and market new trade-in equipment to the SWJCB website with complete photos and pricing. Coordinate with sales reps, branch managers, and internal staff for media collection.

Bids & Market Intelligence

• Manage bid search engines (e.g., BidPrime, BidNet) for JCB, Dynapac, Avant, and related products.
• Maintain and refine bid search parameters, conduct monthly manual searches, and stay up to date through continued training.
• Stay informed about industry trends, competitors, and product developments to identify new opportunities.

Sales & Product Expertise

• Develop a comprehensive understanding of construction equipment and products offered.
• Provide customers with detailed product knowledge, including features, benefits, and application guidance.
• Meet or exceed monthly and quarterly sales targets through proactive outreach and engagement.