Inside Sales Representative

SUMMARY:

The inside sales position is responsible for completing quotations, sales, customer returns, and provides sales support to outside sales people. This position also works to maintain customer contact, assist in miscellaneous projects, retain and strengthen customer relationships.

JOB RESPONSIBILITIES:

Respond promptly, accurately, and professionally to all customer inquiries.

Determine vehicle specificationsfor orders.

Track customer requests, calculate and provide quotes, orders and altered options, provide follow up and drive closure.

Expedite and follow-up on customer orders and resolve customer issues .

Maintain relationship with outside sales staff and support and assist in orders.

Process and maintain sales orders and change orders.

Perform related sales support activies as assigned.

Order parts using on – line parts manuals, engineering prints, and photographs .

Coordinate with buyer for special part purchases.

Ensures first pass phone percentage of 92% or better .

Provide support and guidance to shipping department personnel.

Locate appropriate service center and coordinate repair of truck .

Communicate issue to Technical Engineering support for solution .

Ensure proper handling of all warrant issues.

QUALIFICATIONS:

HS Diploma or GED required (Bachelor’s or Associate degree preferred)

E DUCATION AND OTHER REQUIREMENTS: (Select education and/or other certifications that may be either required or preferred to perform the job)

Degree Type

Required/Preferred

Area of Study

HS Diploma or GED

Required

Bachelor’s Degree

Preferred

Associates or Technical Degree

Preferred

Certificates / Certifications

Required/Preferred

Functional Experience

3 - 5 Years

Describe Experience Required:

Management Experience

N/A

Approximate Number of Reports

Additional Requirements:

Proven ability to plan and handle multiple accounts and projects and meet deadlines

High level of problem solving and decision-making capabilities

Versatile, flexible, and a willingness to work with changing priorities

Strong attention to detail, organized and analytical skills

Team player

Strong communication skills, verbal and written

Leadership attributes and interpersonal skills