Inside Sales Representative - Strategic

Summary / Position Purpose:

The Inside Sales Rep of Strategic Accounts supports strategic accounts through proactive outbound outreach, product upselling, project support, and issue resolution while carrying a defined revenue growth goal. This role partners closely with outside sales and internal teams to expand account penetration, drive incremental revenue, and deliver a high-quality customer experience.

Essential Duties, Functions and/or Responsibilities:

• Drive revenue growth within assigned key accounts through upselling, cross-selling, and project-based opportunities
• Focused on building relationships and cultivating business through key relationships developed
• Conduct proactive outbound calls and email outreach to identify and develop new opportunities
• Support customer projects from initial inquiry through completion
• Assist with product selection, quoting, order management, and follow-up
• Collaborate with outside sales representatives, specialists, and internal teams
• Maintain accurate CRM activity, pipeline, and account data
• Directly and indirectly responsible for product quality.
• Other duties as assigned.

Performance Measures

• Revenue growth vs. assigned quota
• Outbound activity and opportunity creation
• Upsell / cross-sell conversion
• Project opportunity execution
• Customer satisfaction and retention