Inside Sales
We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales Representative based out of Sudbury, ON.
RESPONSIBILITIES
Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
Provide reliable updates on product availability, shipment status, and delivery timelines
Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
Follow up with customers after sales to ensure satisfaction and address concerns
Maintain organized customer records and communicate demand changes to purchasing
Support inventory counts and maintain accurate system data
Adhere to company policies and procedures
Perform other duties as assigned
QUALIFICATIONS
2 or more years of Inside Sales, Customer Service, and/or Counter Sales, preferably working with a fast-paced distributor of Safety equipment, Industrial components, or similar
Strong customer service skills with a professional, positive attitude
Clear and effective communication skills
Able to work in a fast-paced environment and manage multiple tasks simultaneously
Honest, dependable, and punctual with a proactive work ethic
Solid problem-solving skills with strong attention to detail and accuracy
Strong time management skills with the ability to work independently and as part of a team
Capable of following written instructions, safety procedures, and documented processes
Comfortable using computers and software such as Microsoft Office and ERP systems
In accordance with the provincial wage transparency requirements, the expected base compensation for this position is $40,000-$55,000 (or more) depending on relevant experience, technical competencies, certifications, etc.
In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.