Inside Sales Representative — Flow Control & Process Valves

📍 Lake Charles, LA | Full-Time 🏢 Precision Pump and Valve (PPV), an MCE Company

Do you have a strong phone presence, a genuine drive to close business, and the ability to build customer relationships in one of the most active process industry markets on the Gulf Coast?

As an Inside Sales Representative at PPV's Lake Charles, LA headquarters, you will be the inside engine behind our customer relationships — quoting accurately, processing orders efficiently, following up to drive conversion, and keeping oil and gas, petrochemical, and refining customers supplied with the safety relief valves, control valves, and process control equipment they depend on. You will work alongside our outside sales and service teams, coordinating across the full PPV product and service offering while helping grow and retain accounts across the Gulf Coast.

If you are organized, responsive, customer-focused, and have a background in flow control or process industry sales, we want to talk.

Compensation & Benefits

Competitive pay based on experience. We take care of our team with a full benefits package:

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What You'll Do

Inside Sales and Account Management

• Manage a portfolio of active accounts across oil and gas, petrochemical, refining, and related process industries on the Gulf Coast.
• Generate accurate quotes on safety relief valves, control valves, isolation valves, regulators, and related flow control and process control products and services.
• Follow up on open quotes with customers and close orders in a timely manner.
• Identify and pursue upsell and cross-sell opportunities across PPV's full product and service offering.
• Proactively reach out to accounts showing declining activity to re-engage and generate additional orders.

Customer Service and Order Management

• Serve as the primary inside point of contact for assigned accounts — responding quickly and professionally to inquiries, resolving issues, and ensuring customer satisfaction on every interaction.
• Process customer orders, returns, and transactions accurately in the ERP system.
• Proactively keep customers informed on order status, delivery timelines, and any changes that affect their shipments.
• Recommend alternative products based on availability, cost, or specification when needed.
• Educate customers on PPV's flow control products, valve terminology, and service capabilities to improve account growth and customer satisfaction.

Operations and Warehouse Support

• Generate shipping labels and coordinate order fulfillment; pull and pack parts for customer orders as needed.
• Check in incoming freight and parcel deliveries; maintain accurate receiving records.
• Partner with the outside sales and service teams to ensure seamless customer experience from quote to delivery.