Inside Sales Specialist

This position is part of our ET/UT product line. https://www.eddyfi.com/
For more information on our product line: https://sensornetworksinc.com/
JOB TITLE: Inside Sales Specialist
POSITION OVERVIEW:
The Inside Sales Specialist drives transactional sales growth by managing customer inquiries, developing account plans, searching for new opportunities and customers and maintaining CRM integrity. This role ensures customer satisfaction through timely support, effective coordination with Sales Managers, and proactive business development initiatives to foster retention and new opportunities.
As an Inside Sales Specialist, you will have to:

Collaborate with the Sales Managers to coordinate efforts and initiatives that drive customer satisfaction, foster business growth, and enhance retention and loyalty.
Develop, maintain, and implement a sales and business development plan for assigned accounts with the collaboration of Sales Manager, Product Marketing and Application teams.
Act as first line of support for all customer requests and inquiries related to sales and administrative matters, received through webforms and other contact point. Manage cases, communicating with customers from the beginning of their request and during all the treatment time
Assure follow-up and proper documentation in the ticketing system during operation treatment.
Understanding customer needs and requirements to request accurate quotes via Salesforce/e-store & coordinate sales proposal preparation and presentation.
Maintain the CRM data integrity with constant updating of opportunities, contacts, accounts, and sales visit reports
Maintain the installed base growth, optimizing the quality of service, business growth and customer satisfaction.
Researching accounts, identifying key players, and generating interest in the company’s ancillary offerings
Contribute to maintaining and developing the opportunity pipeline in accordance with Eddyfi Sales process
Monitor certain websites (eg government entities) to identify RFPs and coordinate responses
Identify and Execute campaigns with help of marketing team.
Ensure customer satisfaction through overall account management.
Monitor and contact leads in territory in a timely manner and propose set of actions to meet sales target
Contribute to maintain and develop the opportunity pipeline in accordance with Eddyfi Sales process.
Perform, within 30 days, the after-sales routine call (strategic and transactional sales, follow-up, customer success, upselling).
Work in collaboration with finance to improve Days Sales Outstanding (DSO).
For fast-track pre-approved products, quotes (as per commercial desk processes) and push order in ERP.

QUALIFICATIONS REQUIRED:

Bachelor degree or equivalent experience.

5 years of proven success in an internal sales position or equivalent.

Expertise in selling high-tech equipment and software B2B solutions with long and complex sales cycles.

Ability to work with a CRM (Salesforce preferred) and MS Office suite.

Strong presentation and communication skills.

Advanced English speaking and writing. Additional language optional, but a great asset (Arabic, French, Italian, Portuguese, Russian, Spanish depending on the respective region).

NDT expertise is highly desirable.

How about becoming an EDDYFIER?
At Eddyfi Technologies, we pride ourselves on pushing the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, preserve the environment, and ultimately save lives.
As a world-renowned company, we're behind some of the world's most advanced systems — offering cutting-edge solutions in eddy current and ultrasound, remote monitoring, nuclear steam generators, automated vision systems, and robotics. And that's just the beginning.
If you're passionate about technology and want your work to have a real impact, we'd love to hear from you.
Our values

• We are customer-centric and put them at the heart of everything we do
• We innovate thoughtfully, developing practical, forward-looking solutions that address real-world challenges and protect what matters most.
• We are reliable and accountable: we do what we say we will do. We take responsibility for our actions and deliver high-quality results with integrity, consistency and transparency.
• We are stronger together and committed to creating an inclusive environment where every voice is heard, respected, and supported.

Joining our team means:

• Collaborate with experts dedicated to innovation in an environment that values diversity of perspectives, backgrounds, and experiences.
• Join an organization that values commitment, initiative, and collaboration to achieve common goals.
• Work in a growing company that encourages learning, curiosity and respectful questioning.
• Be supported through fair, transparent and just practices.
• Contribute to meaningful projects that generate a lasting impact.

If you have transferable skills, even if you don't meet all the criteria, don't hesitate to apply!
Why join Eddyfi? We offer you:

• Benefits

At Eddyfi Technologies, diversity, equity and inclusion are at the heart of who we are. We are committed to providing fair employment opportunities and fostering an inclusive workplace where everyone can feel like they belong.
We welcome and encourage applications from any qualified individual, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.
If you require accommodations at any stage of the recruitment process, please let us know. We are committed to providing an accessible and inclusive experience for all candidates.
All positions based in Quebec require proficiency in French, both oral and written. In addition, functional English language skills are required to meet the needs of our international offices and clients. For all of our offices around the world, certain positions may be subject to background checks, including credit score, criminal record and employment history validation.