Inside Sales Specialist (Order Processing)

The Inside Sales Specialist is responsible for monitoring our order in-box, processing orders, taking order related in bound calls Distribution and or end users. Able to respond to customers in a timely manner via email and or phone call on any backorders, tracking information, also stock checks, and all other inquiries related to purchase orders.

· Monitors the inside sales and process orders accordingly

· Renames subject lines on contact inquires to reflect customer full name and phone number before filing in appropriate folder

· Responds back to customer in a timely manner on any order related topics

· Monitors back orders to ensure customer expectations are met

· Log all calls in Maximizer in 2025 will become Sales Force

· Contacts transport companies when needed for updates on shipments

· Sends claims to credit dept for processing of RMA, Call Tag information Processes and assigns uninstalled claims through CRM

· Is aware of phone status in cisco finesse to always ensure proper phone coverage

· Requests German AIR order quotes

· Request Air quotes when required

· Process Air Freight Orders

· Ensures that customer exceptions are taken into consideration when processing orders

· Verifies Knowledge base for most updated process information

· Monitors EDI orders and releases orders into the warehouse

· Communicates with warehouse when required for order updates and or modifications before order is picked and packed.

· Ensure INFOR order status 50 at the end of each day

· Adds project names to INFOR when noted on purchase orders

· Attends weekly alignment meetings

· Ensures that they are trained on any new platforms when introduced by Schluter