Inside Sales Specialist
About the Role
Trico is adding an Inside Sales Specialist to support customer engagement and sales growth. This role starts with a strong focus on customer follow-up, quote management, and recurring product support, and expands over time into more consultative, solution-based selling.
This is a great fit for someone who is reliable, detail-oriented, and consistent in their follow-through, and who is curious and motivated to build deeper technical and sales expertise over time.
The day-to-day work includes a steady rhythm of customer follow-up and communication, requiring consistency and attention to detail.
What You’ll Do
You will start by building a strong foundation in customer follow-up, quote management, and recurring product support:
- Follow up on open quotes to move opportunities forward
- Proactively reach out to customers to maintain and grow relationships
- Ensure timely and consistent communication with customers
- Identify immediate customer needs and coordinate appropriate responses
- Accurately and consistently document all customer interactions and updates in Microsoft Dynamics
As you build product knowledge and confidence, you will take on more responsibility in developing customer relationships and identifying opportunities:
- Identify and pursue additional opportunities within existing accounts
- Ask deeper questions to better understand customer equipment and challenges
- Contribute to solution development with support from internal experts
- Progress toward a more consultative, solution-based sales approach
Key Responsibilities
- Maintain consistent, high-quality follow-up with customers and prospects
- Manage and prioritize open quotes and customer touchpoints to ensure timely progression
- Analyze customer activity and identify opportunities for additional engagement
- Support proposal development and customer communication
- Collaborate with internal teams (engineering, lab, customer service) to address customer needs
- Take ownership of customer interactions and ensure nothing falls through the cracks