Inside Sales Support Executive
About the role
Provide administrative and analytical support to the Outside Sales team by coordinating customer enquiries, quotations, order processing, inventory follow-up and shipment documentation to support timely sales fulfilment and customer service.
Key responsibilities
Handle customer enquiries, prepare quotations, enter and update sales and order information in MIS, and prepare shipment documents accurately and promptly.
Coordinate with Outside Sales and relevant departments on customer requirements, order status and delivery schedules; follow up on outstanding matters and communicate updates.
Track finished goods inventory for specific customers, monitor customer demand, and coordinate with Outside Sales on delivery plans to minimise excess inventory.
Prepare monthly summaries of quotations and deals that were not closed, and support Outside Sales in reviewing available reasons and follow-up actions.
Review customer engineering drawings to identify required product specifications and submit accurate drawing requests to the Application Department; seek technical clarification where necessary.
Maintain accurate and up-to-date customer records, quotations, order details and related sales documentation.
Provide timely customer service and coordinate with the sales team to resolve enquiries and support sales targets.
Develop and maintain knowledge of the Company's products, specifications and new features relevant to sales support duties.
About you
Diploma or Degree in Business Administration or a related discipline, or an equivalent relevant qualification.
Preferably 1–2 years of relevant experience in sales administration, sales support, customer service or order processing.
Ability to organise work, prioritise tasks and follow up on enquiries and orders within agreed timelines.
Accuracy in preparing quotations, entering data and maintaining sales records.
Numerical skills to check quantities, prices and quotation details, and ability to identify and resolve routine discrepancies.
Ability to communicate clearly with customers and colleagues and coordinate across departments.
Ability to use Microsoft Word, Excel and Outlook for documentation, basic reports and correspondence.
Ability to identify relevant specifications in customer drawings, or willingness to learn with training and technical guidance.
Understanding of sales administration, quotation preparation, order processing and delivery coordination.
Knowledge of linear motion control components and systems is an advantage; product training will be provided.