Inside Sales Support Representative

Summary of Responsibilities

The Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, is responsible for supporting customer inquiries, customer account set up, and dealer onboarding while serving as a key point of contact for our dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support experience.

Key Responsibilities

• Customer setup and maintenance within our systems
  • Onboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirements
  • Cross-functional coordination with Sales, Finance, Operations, and Logistics
  • Salesforce (CRM) - Set up customer accounts, profiles, and complete related administrative tasks
  • Dealer Portal - Set up customer access and provide training and ongoing support
  • Order entry and order management, resolving account related issues, processing returns, and issuing credits
• Answer incoming customer inquiries related to, but not limited to:
  • General product information
  • Availability and pricing
  • Order status
• General office administration:
  • Projects as assigned
  • Merchandising execution - order processing, execution, and delivery coordination
  • Order supplies - samples, branded collateral
  • Submitting invoices for processing
  • Other related tasks