Inside Sales-Waterworks - Lufkin, TX

Summary

The Waterworks Inside Sales position is responsible for increasing sales and profit by efficiently and courteously assisting customers with selecting and purchasing products, while assisting the outside sales team with meeting their customer’s expectations. Position requires interacting with general contractors, architects, and engineers.

Education & Experience

• High School Diploma or Equivalent AND a minimum of 3 years of the following experience is required:
• Reading Construction Blueprints/Plans
• Calculating Takeoffs from Contractor Plans
• Customer Service Experience
• Sales Experience
• Applicable Industry Experience
• Progressive Industry Experience
• Must possess computer and math skills.
• Must pass company required drug screen and physical.

Physical Requirements

Must be able to lift, push or pull up to 25 lbs. Considerable mental/visual concentration, coordinating manual dexterity with mental/visual attention. Must be able to communicate professionally in person and via phone, fax and computer in an office environment. Must possess the mental ability to understand vendor products and research information to respond to customer needs. A consistent presence at work is required.

In order to operate a forklift, the operator must be a minimum age of 18 years old and successfully complete Coburn’s Forklift Operator Certification.

Focus Area:

Performance Measure:

Customer Service

Customer loyalty is maintained by providing Coburn’s exceptional level of customer service as measured through increased sales and profits, number of transactions, customer retention, and customer feedback and/or satisfaction ratings.

Focus Area:

Performance Measure:

Material Management

Customer is properly and efficiently assisted in the order process as a result of properly maintained inventory and proactive communication of inventory needs.

Focus Area:

Performance Measure:

Increase Sales & Profit

Sales & Profits are increased by properly merchandising new products, maintaining a clean and inviting counter, increasing individual customer’s sales volumes, and retaining customer loyalty.

Focus Area:

Performance Measure:

Knowledge Development

Knowledge is developed and maintained in order to increase credibility with customers, as measured through increased sales and customer loyalty.