Insight & Design Lead
Summary
Leads human-centred design for Barclays’ UK transformation, balancing customer needs, commercial goals, and regulatory constraints to drive innovation.
Job Description Purpose of the role To lead and facilitate human-centred design excellence as part of the BUK Pod transformation strategy, to drive innovation, meet customer needs, and ensure the bank's long-term success and competitive edge. Advocating for customers in business decision making and balancing commercial aims, delivery feasibility and regulatory requirements with high quality customer experiences. Accountabilities Need identification and distillation to support the creation of ba…