Install Manager (56235)

The Install Manager is responsible for installation side of the HVAC business.

Essential Job Functions

E Ensure that installer exceed all customer service standards through training and coaching.

E Hold monthly install meetings and ensures the timely communication of new initiatives and policies.

E Actively participate in bi-weekly management team meetings on current issues and solutions.

E Recruits, interviews, and hires quality installation employees who embody our company values.

E Manage daily scheduling operations, ensure that jobs are ready for installation.

E Contact customers regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office.

E Supervises and delegates installation employees; including hiring, disciplining, scheduling, counseling, training, evaluating performance, and overseeing work assignments to ensure effective production.

E Ensures that materials and equipment are ordered for scheduled jobs.

E Stays in touch with installation crews to assist with unexpected needs.

E Ensures that employees have proper tools for the job and that they are properly maintained.

E Checks to ensure that each job is completed and that appropriate documentation and/or payments have been received.

E Resolves customer issues and problems encountered by installation personnel.

N Other duties as assigned.

Work Hours

This is an exempt position. Work hours to be determined based on the needs of the business. Extended hours and weekends may be required to meet business needs.

Competencies

This position requires strong time management skills and the ability to work with minimal supervision. Must be able to maintain a high level of professionalism and customer service standards in stressful situations. This position requires the ability to communicate effectively, both verbally and written. This position requires a self-starter with excellent problem-solving, analytical skills and mechanical aptitude.