Installation Manager

Summary/Objective:

Primary duty is to ensure a remarkable flooring experience by managing all customer service aspects and functions relating to flooring installations; year round installer recruiting; works closely with installers to coordinate jobs, conduct site inspections, offer issue resolution and support operational practices in alignment with company standards; display high level of customer service skills by building and developing relationships with customers, installers, and vendors.

Essential Functions

• Year round recruiting/onboarding/replacement of installers (hard surfaces/carpet)
• Coordinate jobs within SOP standards (ensure coverage and workload)
• Review and assess installer performance by conducting job site inspections and review of customer driven scores
• Ensure complete customer satisfaction via timely follow up and conflict resolution
• Manage customer database with timely record and account billing
• Accurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOP
• Meet/exceed monthly performance metrics (LTR, compliance, C&P, TIP, stock)
• Display and provide everyday leadership to all employees, contractors, and guests within the office
• Help build and maintain partnerships with Lowes stores as needed to build confidence in Keller Services
• Always display Keller Vision, Values, and Purpose