Installation & Repair Supervisor

About this Opportunity:
If you’re the kind of leader who likes rolling up your sleeves, solving problems, and helping people succeed, this is an exciting opportunity to join a team that keeps communities connected. In this role, you’ll lead and support an Installation & Repair team working across fibre, wireless coax, copper, and CLEC networks — balancing hands-on technical work with people leadership, coaching, and service excellence.

You’ll have the opportunity to influence performance, improve processes, develop training, and contribute to the ongoing evolution of installation and repair practices. If you’re energized by leadership, teamwork, and making a measurable difference, this could be the right fit.
Position Details:

Burgessville or Thedford, ON
Permanent, Full-Time
Hours of work:

Monday to Friday, 8:00am-4:30pm
Ability to work evenings and weekends as required to participate in leadership, business development and supervisory activities

Responsibilities:

Assisting customers, team members, stakeholders, and contractors in the installation and repair of fibre, wireless coax, copper and CLEC networks
Travelling to customer premises to conduct surveys for Quality Assurance and the execution of the department’s implementation strategy
Supervising and participating in the day-to-day functioning of an Implementation and Repair team while helping to build a progressive brand in our independent telephone, FTTH, and CLEC communities
Demonstrating effective leadership by empowering performance, giving constructive one on one coaching, developing and participating in building a team atmosphere through positive interactions
Being a natural leader and empowering others to succeed in their job while creating an environment where people feel valued, can grow, and function well as a team
Preparing and educating team members on policies and procedures, SOPs
Developing agendas and facilitating regular team meetings, which will ensure that departmental and organizational information is disseminated in a positive and focused manner
Creating an internal training program, which will ensure consistency in team members’ skills and implementation procedures
Driving individual KPI performance objectives for the team, with a focus on quality and safety
Completing performance reviews twice per year for assigned team members
Approving team timesheets and vacation requests ensuring appropriate scheduling needs are maintained
Conducting research and review of technological tools and making proactive recommendations for improvements required for continued excellence in installation practices
Assisting the Manager, Installation & Repair in preparation of the annual departmental operating and capex budget by identifying tactical and strategic financial needs Brainstorming with team members to identify current and changing process demands and concerns to be relayed to management team as well as internal departments
Supervising the installation of inside cabling and connection to the distribution network
Inspecting cables within the copper, coax and fibre network
Overseeing maintenance requests from technicians
Operating construction equipment to install, splice, and test telecommunication services
Repairing, removing or replacing faulty equipment used in the distribution of our services

HR Responsibilities:

Hire/Onboarding/Train/Retain
Together with the Installation & Repair Manager, set KPIs, consistently monitor and provide formal as well as informal feedback to the team
Conduct regularly scheduled monthly team meetings
Develop and execute individual coaching plans including regularly scheduled 1:1s
Conduct Performance Reviews, and Employee Performance Improvement Plan (EPIP) meetings
Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR
Approval of timesheets/vacation/time off requests
Completion of HR Forms
Direct Reports: Installation & Repair Technicians and/or Installation & Repair Specialists

Qualifications:

Must have a valid G license with a clean driving record
Experience working in a fibre plant is a requirement
Minimum of three (3) years’ experience in the industry
Excellent leadership skills with proven coaching and mentoring capabilities
Excellent organizational, prioritization and communication skills, both verbal and written
Excellent computer skills using Microsoft Office Suite

Required Skills & Abilities:

A proven ability to work under pressure, deal with multiple deadlines and effectively handle stressful situations
Must have strong interpersonal skills and the ability to interact positively with a broad spectrum of our community
Must have a strong work ethic with the ability to work independently and be self-motivated
Must be able to handle the physical aspects of the job which may include climbing, lifting and carrying as well as various weather conditions
Must be mechanically inclined and proficient with a variety of hand tools

Working Conditions:

Will be required to work outside of core business hours as demanded by the needs of the business
Travel to other offices

What We Offer:

Internal growth and learning opportunities
Challenging and rewarding place to work
Comprehensive health and benefits
Competitive starting rates
Employee discount plan on Execulink services
RRSP matching program
Tuition reimbursement