Installation Technician

Job Description

Summary/Objective

The Installation Technician is responsible for performing professional tree, shrub, annual, and perennial installations for residential and occasional commercial clients. This role focuses on proper planting techniques, bed preparation, digging and setting plants, and ensuring long-term plant success. The Installation Technician follows installation directions provided by management or designers and does not create designs or make plant recommendations.

This position requires strong communication skills, especially when interacting with homeowners and wholesale customers regarding basic plant care, warranty expectations, and any issues observed at the installation site. The technician must also be able to recognize signs of plant health concerns such as pests, diseases, or site conditions that may affect plant survival.

The Installation Technician will work closely with the Garden Center Manager, Nursery Manager, Landscape Foremen, and other field teams to ensure all installations are completed efficiently, safely, and professionally.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Travel to homeowner, commercial, and wholesale customer sites for plant installation work.
• Prepare planting beds, dig holes, and install trees, shrubs, annuals, and perennials according to company standards and project instructions.
• Follow installation directions from management, designers, or field leads.
• Communicate professionally with homeowners and customers about plant care, watering, and warranty information.
• Identify and report potential issues such as pests, diseases, site problems, or damaged plant material.
• Collaborate with management to navigate and resolve obstacles encountered during installations.
• Occasionally remove and replace plant material as needed for warranty claims or customer concerns.
• Maintain tools, equipment, and work vehicles in clean and safe condition.
• Represent the company professionally at all times during customer interactions.

Competencies

1. Time Management
2. Attention to Detail
3. Initiative
4. Customer Communication
5. Problem-Solving

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

• Work is performed outdoors in varying weather conditions.
• Noise level is typically moderate but may vary depending on job site.

Physical Demands

The employee must be able to:

• Move, lift, push, and pull plant material and equipment.
• Frequently lift up to 50 lbs.
• Perform physical labor including standing, walking, bending, kneeling, squatting, and digging for extended periods.
• Safely operate hand tools and occasionally small equipment.

Position Type / Expected Hours of Work

This is a full-time position. Schedule varies Monday through Saturday. Occasional overtime may be required during peak seasons.

Travel

Travel to installation locations is required. A valid driver’s license is required.