Installation Technician Supervisor

Responsibilities

• Conduct on-site assessments to evaluate installation requirements, including plumbing connections, electrical points, water supply, and available space, to determine the most suitable installation arrangements.
• Lead and perform installation of home appliances and water filtration systems in accordance with manufacturer specifications, safety regulations, and company standards.
• Ensure all installations are completed efficiently, accurately, and to a high standard of workmanship.
• Diagnose, troubleshoot, and resolve complex installation issues, technical faults, and system malfunctions independently.
• Guide, supervise, and provide technical support to junior installers to ensure consistent installation quality and productivity.
• Conduct quality checks and testing after installation to ensure all systems are functioning properly and safely.
• Communicate professionally with customers, explain installation procedures, provide product demonstrations, and advise on proper usage and maintenance.
• Handle customer feedback, technical enquiries, and installation-related complaints professionally and promptly.
• Coordinate with the Sales, Customer Service, and Operations teams to arrange installation schedules and ensure smooth daily operations.
• Monitor installation progress and ensure all assigned jobs are completed within the stipulated timelines.
• Maintain accurate installation records, including job reports, parts used, labour hours, service issues, and customer details.
• Monitor the usage and condition of installation tools, equipment, and spare parts, ensuring proper maintenance and inventory control.
• Identify opportunities to improve installation procedures, operational efficiency, and service quality.
• Ensure compliance with workplace safety requirements and company operating procedures.
• Prepare and submit monthly installation reports accurately and on time.
• Perform other duties and responsibilities as assigned by the supervisor or management.

Requirements

• Minimum 3–5 years of relevant experience in appliance installation, plumbing, electrical work, or related technical fields.
• Proven experience in installing and servicing home appliances, particularly water filtration systems.
• Strong technical knowledge of plumbing connections, electrical requirements, and installation procedures.
• Ability to independently troubleshoot and resolve complex technical and installation issues.
• Prior experience leading, guiding, or supervising a team of installers will be an added advantage.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent customer service and communication skills, with the ability to handle customers professionally.
• Able to work independently with minimal supervision and collaborate effectively with other departments.
• Good time management skills and ability to manage multiple installation assignments.
• Valid Class 3 driving licence with a good driving record.
• Willingness to work flexible hours, including evenings, weekends, and public holidays when required.
• Responsible, proactive, hands-on, and committed to delivering high-quality workmanship and customer satisfaction.