Installation Technician

Your Responsibilities:

• Install Tenna product trackers on mid-sized vehicles and heavy equipment.
• Test trackers and equipment after installations to ensure performance and compliance with specifications.
• Test equipment for fault tolerance and determine required repairs.
• Train Tenna customers on best practices for hardware installation and proper use of Tenna products.
• Effectively troubleshoot, diagnose, and repair issues associated with Tenna’s equipment and systems.
• Ensure installations are completed according to Tenna’s policies and procedures.
• Maintain a high degree of knowledge on the use of the Tenna Asset Management System and its associated products.
• Collaborate with the Customer Success team to ensure customer satisfaction and effective service delivery.
• Receive and respond quickly to all telephone and email inquiries related to product installation, sales, or management team queries.
• Proactively anticipate equipment needs, set priorities, and meet assigned tasks.
• Work safely and efficiently at all times.
• Process expenses and daily timekeeping in a timely manner.
• Write effective daily notes to document your work.

Qualifications:

• 3+ years’ experience as an automotive mechanic or heavy-duty equipment mechanic required
• 3+ years’ experience performing skilled automotive work, including inspections, diagnosis, and maintenance on special equipment required.
• A high school diploma/GED or equivalent work experience is required.
• Electrical experience is a plus.
• Excellent verbal communication skills are required.
• Strong attention to detail. Diligence and organization in managing information.
• Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude.
• Ability to meet physical demands, including bending, stooping, climbing, twisting, and lifting up to 50 pounds.
• Ability to write comprehensive daily notes.
• Basic computer skills, such as Microsoft Office, Word, etc., are required.
• Work requires regular exposure to construction site environments, outdoor elements, and a variety of climates, including high and low temperatures, with frequent travel required.
• Basic computer skills, such as Microsoft Office, Word, etc., are required.

Benefits, Perks, & Additional Information:

• Full-time opportunity.
• Location: Remote. Travel is required, 95%.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins on the first date of employment.
• Paid Time Off and Volunteer Time Off offered.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.