Instructional Designer

Responsibilities & Duties

• Develop and revise professional documentation, including guidebooks, job aids, program outlines, and technical content for multiple initiatives.
• Collaborate with subject-matter experts and key reviewers to incorporate feedback, finalize content, and prepare materials for publication.
• Support content management systems and repositories, including organizing resources, identifying items for removal, updating categories, and posting finalized materials.
• Plan and produce virtual events such as webinars and peer-to-peer sessions, including topic identification, speaker coordination, slide development, practice sessions, and logistics setup.
• Schedule and manage program-related meetings, including sending calendar invites, coordinating debriefs, and maintaining tracking spreadsheets for sessions and participation.
• Prepare presentation materials for on-site programs, including updating reference guides, coordinating reviews with partner agencies, and managing iterative edits based on feedback.
• Maintain organized documentation across multiple program areas to support ongoing operational workflows and project delivery.

Skills

• Technical Writing & Content Development
• Stakeholder Coordination & Cross-Functional Collaboration
• Project Management & Task Prioritization
• Webinar and Virtual Event Production (Zoom setup, practice sessions, recording management)
• Editing, Reviewing, and Incorporating SME Feedback
• Knowledge & File Management (Repository posting, resource organization)
• Slide Deck Creation and Presentation Review
• Requirements Gathering and Document Drafting (reference guides, operational workflows)
• Process Documentation and Workflow Development

Qualifications

• Demonstrated ability to develop professional reference materials, job aids, operational guides, and technical content for complex programs.
• Strong project coordination skills with the ability to manage multi-step deliverables, incorporate stakeholder feedback, and advance documents through multiple review and approval cycles.
• Competency in planning, producing, and supporting virtual events, including webinars, peer-to-peer sessions, and on-site meetings. Responsibilities include agenda development, speaker coordination, draft slide creation, practice sessions, logistics setup, and archiving final recordings.
• Ability to organize and maintain digital repositories, including content platforms, resource categorization, and file management for finalized materials.
• Skill in documenting operational workflows, organizing program content, and supporting administrative workflows across multiple functional areas.