Instructional Designer

Highlights

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INSTRUCTIONAL DESIGNER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for an Instructional Designer to be part of our team.

This role is to design and develop engaging, effective, and scalable learning experiences for our workforce.
This role plays a key part in supporting employee development and operational excellence in a fast-paced BPO environment. The ideal candidate has a strong understanding of instructional design principles, adult learning theory, and e-learning technologies.

MAIN RESPONSIBILITIES

Learning Design & Development

Design learning materials and experiences for instructor-led training (ILT), virtual instructor-led training (vILT), and self-paced e-learning (CBT).
Apply instructional design models (e.g., ADDIE, SAM) to structure content for maximum learning impact.
Create storyboards, scripts, and course outlines aligned with learning objectives.

Collaboration with Stakeholders

Work closely with subject matter experts (SMEs), trainers, and business leaders to gather content, validate accuracy, and align learning outcomes with business needs.
Participate in project planning and content review meetings to ensure timely development of training materials.

Content Authoring & Multimedia

Develop interactive learning content using tools such as Articulate Storyline, Rise, Adobe Captivate, and Canva.
Integrate graphics, audio, video, and quizzes to enhance learner engagement.
Ensure all content is accessible, culturally appropriate, and visually aligned with brand standards.

Quality Assurance

Review and test courses for accuracy, functionality, grammar, and learner experience prior to deployment.
Ensure training materials meet quality, compliance, and accessibility standards.

Continuous Improvement

Evaluate training effectiveness using feedback, assessments, and course analytics.
Recommend improvements based on learner feedback and business performance data.
Stay updated with instructional design trends, tools, and best practices.

REQUIREMENTS

2+ years of experience in instructional design or learning content development.
Experience working in a BPO or fast-paced corporate environment is an advantage.
Training delivery background is an advantage.
Technical Skills: Proficient in e-learning development tools (e.g., Articulate Storyline, Rise, Adobe Creative Suite).
Comfortable using LMS platforms for testing, uploading, and organizing courses.
Soft Skills: Strong communication, collaboration, and stakeholder management skills.
Attention to detail, time management, and creative problem-solving.
Ability to work independently and manage multiple projects simultaneously.
Able and willing to work on a shifting schedule.
Willing to work on a hybrid setup at Tower 1, Rockwell Business Center, Ortigas, Pasig City (beside The Medical City).

See also