Instructor/Advocate (FT)

Rate: $22

PROGRAM RESPONSIBILITIES

• Conduct thorough intakes to assess the current needs of new shelter guests.
• Create and present concepts across a variety of topics themed on personal and career development.
• Regularly collaborate with department staff and attend trainings to provide services using a trauma-informed point of view.
• Follow appropriate recordkeeping procedures to document needs and barriers.
• Within the first 14 days, become certified to serve as a proctor in the Pearson VUE testing center.
• Provide 1:1 assistance to residents, guests, and community members.
• Be vigilant in reporting and documenting any inappropriate behaviors.
• Serve in a manner which upholds the Mission’s standards of professionalism and Christ-centered ministry.
• Monitor each guest’s progress and goals. Provide direction to encourage guests to complete tasks in a timely manner.
• Maintain accurate documentation on case management services, incident reports, and outcomes.
• Stay in compliance in both internal and external policies and procedures.
• Serve as substitute instructor, proctor, or advocate for other classes when needed.
• Collaborate with staff to adapt and improve programs and instructional content.
• Ensure a clean, safe, and welcoming environment.
• Perform additional related duties as assigned.

HOMELESS SERVICES

• Maintain a working knowledge of community services to provide appropriate referrals to other agencies as needed.
• Support partnerships with community organizations and businesses to introduce guests to career pathways, educational opportunities, and other support services.
• Meet with guests to outline program guidelines and expectations.
• Collaborate with other staff to identify guests who may benefit from transitioning into the Life Recovery program.
• Regularly review guests’ personal and program goals to support their progress and long-term success.
• Design, implement, and evaluate classroom content related to career development, vocational training, and educational opportunities.
• Serve as a lifelong learner.

LIFE RECOVERY SERVICES

• Oversee Life Recovery residents scheduled time in the Connection Center.
• Offer ideas and curriculum to increase participation and motivation of residents.
• Engage with residents to develop relationships which foster spiritual growth and learning.
• Collaborate with Life Recovery staff to implement new strategies and learning opportunities.
• Monitor resident progress and assist in long-term career planning to promote success beyond program completion.
• Assist residents in career-readiness and with job searching after completing the Life Recovery program.

COMMUNITY SERVICES

• Maintain compliance as a proctor in the Pearson VUE Testing Center according to policies and procedures.
• Answer phones, make calls, correspond by email, and provide professional interactions
• Assist walk-ins with ordering identification documents, cell phones, and other essential items.
• Represent the Mission in a positive, professional manner at community functions, off-site events, and public engagements.
• Ensure all public-facing areas and service spaces are consistently clean, organized, and welcoming.