Instrument Service Engineer

Key Responsibilities

• Work closely with the Sales Team to provide technical support for the sales and promotion of products.
• Explain the technical and functional aspects of products to the Sales Team and end users.
• Provide comprehensive pre-sales and post-sales technical support, including servicing, repairs, site evaluations, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), site commissioning, troubleshooting, and technical support for in-house and on-site projects.
• Provide technical support for the following product categories:
• 1) Flow Meters and Moisture Analysers
• 2) Level Transmitters
• 3) Field Instrumentation
• Perform product installation, commissioning, troubleshooting, and maintenance at customer sites.
• Conduct FAT and SAT activities and ensure that the products meet customer specifications and project requirements.
• Arrange product demonstrations and conduct product training for customers, users, and relevant Sales Channels.
• Provide post-sales technical support to Sales Channels and customers to resolve product-related technical queries and issues.
• Install, commission, configure, and troubleshoot analogue and digital communication systems, including: 4-20 mA, Modbus, FOUNDATION Fieldbus, HART
• Ensure proper integration of instrumentation with customers' DCS/SCADA control systems.
• Liaise with clients and project stakeholders to ensure compliance with applicable quality, safety, and project requirements.
• Conduct warranty assessments and evaluations for defective products and carry out repairs where applicable, together with the preparation of service and evaluation reports.
• Assist in ensuring compliance with established calibration, testing, quality, and technical standards.
• Assist in developing and maintaining calibration standards, procedures, and methodologies.
• Plan and execute testing and calibration procedures for instruments and equipment in accordance with blueprints, schematics, technical manuals, manufacturer specifications, and other applicable requirements.
• Set up and operate standard and specialized laboratory equipment for testing, evaluation, and calibration of instruments and test equipment.
• Maintain accurate and up-to-date in-house technical documentation, service records, calibration records, and customer information.
• Ensure all work is carried out in accordance with company procedures, customer requirements, and applicable safety and qualify standards.

Qualification

• NITEC, Higher NITEC, Diploma, or equivalent qualification.
• 1-3 years of relevant experience or related field.
• Proficient in Microsoft Office applications.
• Able to work independently and effectively
• Physically fit