Insurance Admin Ops

Review and process documentation with a high level of accuracy and attention to detail
Maintain organised filing systems (digital and physical) for easy retrieval and compliance purposes
Manage email correspondence in a timely and professional manner
Make outbound calls to coordinate appointments and follow up on client matters
Support preparation and submission of documentation in accordance with internal and regulatory requirements
Assist with compliance-related tasks to ensure completeness and accuracy of records
Respond to client enquiries (WhatsApp, email, calls) promptly and professionally, ensuring follow-ups are completed within stipulated timelines
Provide general administrative support and handle ad-hoc duties as assigned

Accuracy: Able to complete tasks with minimal errors and strong attention to detail
Responsiveness: Emails and client enquiries to be attended to within 1–3 working days
Efficiency: Able to manage and complete assigned tasks within stipulated timelines
Ownership: Proactive in following up on pending matters without constant supervision
Organisation: Maintains clear and structured records for all work handled

Minimum GCE ‘O’ Level / Diploma in any discipline
Prior administrative experience is preferred; candidates with strong learning attitude are welcome
Proficient in Microsoft Office (Excel, Word, Outlook)
Strong organisational skills and ability to multitask effectively
Good communication skills (written and verbal)
Able to work independently and take initiative
Proactive and takes initiative

This role requires communication with Chinese-speaking clients. Candidates should be able to converse and write in Mandarin to support client needs.

See also