Insurance & Claims Associate

• Ensure prompt First Notification of Loss (FNOL) submission for all accidents.
  
• Collect, verify, and submit essential claim documentation including police abstracts, damage quotes, and driver details.
  
• Maintain accurate claim records and support audit readiness through proper documentation.
  

Claims Coordination & Support:

• Liaise with insurance providers, assessors, underwriters, and internal teams to ensure timely claim verification and resolution.
  
• Monitor and track pending or unreported accidents ensuring all incidents are properly escalated and documented.
  
• Support in responding to customer inquiries regarding claim statuses and required documents.
  

Assessment & Repair Coordination:

• Coordinate damage assessments for electric motorbikes with significant repairs (above 15,000Kes) per insurer requirements.
  
• Schedule & support assessment appointments ensuring availability of necessary documents and electric motorbikes.
  
• Track repair progress and ensure submission of pre and post-repair images.
  

Data Management & Reporting:

• Maintain organized claim tracking systems and support with internal reporting on claim trends and processing times.
  
• Collaborate across functions to streamline workflows and reduce delays in claims handling.
  

Requirements

• A Bachelor’s Degree in Actuarial Science or a related field is preferred.
  
• A Diploma in Insurance, ACII, AIIK, or equivalent qualification is desirable.
  
• Previous experience in insurance, claims, or related roles is preferred.
  
• Good knowledge of insurance products.
  
• Strong attention to detail and organizational skills
  
• Proficiency in Microsoft Excel/Google Sheets.
  
• Knowledgeable of industry rules and regulations.
  
• Excellent communication and teamwork abilities.
  
• Ability to work independently with minimal supervision.
  
• Ability to handle sensitive information with confidentiality.
  
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  

Benefits

• A comprehensive medical cover to support your health and wellbeing.
  
• Work with a mission driven team focused on sustainability and clean mobility.
  
• A fun supportive team culture with monthly birthday celebrations & regular team events.
  
• Clear career progression pathways to Lead & Managerial roles.