Insurance Customer Service

Job Description

Our office serves as a hub for neighbors and community members who want to feel secure in their decisions. We are currently looking for a friendly and observant person to join our team as a Customer Service Representative. You will be the voice of our agency, someone our clients can rely on when they have questions or need guidance on their personal or business coverage. We focus on building real, lasting relationships rather than just processing paperwork. If you enjoy solving problems, connecting with people, and working in a supportive atmosphere where your contributions are genuinely valued, you will fit right in here. We strive to make our office a welcoming space where everyone feels heard and appreciated for their hard work. If you are ready to help us provide peace of mind to our community every single day, we would love to start a conversation with you.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching
• Career growth opportunities in a growing industry
• Bonus Opportunities
• Hands on Training
• Career Growth Opportunities

Responsibilities

• Serve as the primary point of contact for our policyholders, answering questions about their coverage and billing with patience and clarity.
• Manage incoming policy changes and process endorsements accurately to ensure our clients are always properly protected.
• Work closely with our agents to resolve complex issues and provide thorough follow-up on outstanding tasks.
• Help our clients understand their policy documents, explaining terms and conditions in simple, relatable language.
• Handle sensitive information with confidentiality and maintain up-to-date client records in our database.
• Participate in team check-ins to share insights and improve our collective service standards.

Requirements

• Active Property & Casualty Insurance License for the state of Arizona.
• Spanish (Bilingual)
• Previous experience in a customer service role, preferably within the insurance or financial services sector.
• Strong command of written and verbal communication.
• Technical proficiency with standard office software and agency management systems.
• Strong organizational habits and attention to detail.